Effective Date: 20/07/2025
Last Updated: 20/07/2025

At MG Global Exim, we are committed to quality and customer satisfaction. However, due to the nature of our products (consumable food-grade items), returns and refunds are subject to the following terms:

🔹 Return Policy

As per international food safety regulations, we do not accept returns for consumable items such as spices or masalas once shipped.

However, you may contact us within 7 days of delivery if:

• You received the wrong product
  
• The packaging was damaged during transit
  
• The product was missing or incomplete

Please provide unboxing photos and documentation for support.

🔹 Refunds

Refunds are processed under the following conditions:

• Product not shipped within 14 business days of order confirmation
  
• Order cancelled before dispatch
  
• Payment deducted but order not processed

Refunds will be processed through the original mode of payment within 7–10 working days.

🔹 Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. For cancellations post-processing, shipping fees may be deducted.

🔹 Contact for Support

📧 Email: support@mgglobalexim.com
📍 Address: MG Global Exim, Pune, Maharashtra, India