Effective Date: 20/07/2025
Last Updated: 20/07/2025

At MG Global Exim, we are committed to delivering high-quality spice exports in a timely and transparent manner. Our Shipping & Fulfillment Policy outlines delivery timelines, minimum order quantities, and cancellation terms for both domestic and international shipments.

🔹 Minimum Order Quantity

• MG Global Exim operates as a 100% export-focused company.
  
• The minimum order size is 10 metric tons for international shipments.
  
• We do not process B2C or small retail orders.

🔹 Delivery Timelines

✅ Domestic Shipping (within India)

• Processing Time: 2–3 business days after payment confirmation
  
• Delivery Time: 4–6 business days via road or air cargo
• Total Estimated Time: 6–9 business days from order confirmation

🌍 International Shipping

• Processing Time: 3–5 business days after payment and final documentation
  
• Delivery Time: 5–7 business days via air cargo; 15–25 days via sea freight
  
• Total Estimated Time:
  
  • Air Freight: 8–10 business days (avg.)
    
  • Sea Freight: 18–30 business days depending on destination and port clearance
    

All international shipments are sent with proper export documentation, including invoice, packing list, certificate of origin, and FSSAI compliance documents (if applicable).

🔹 Packaging & Logistics

• All goods are packaged in food-grade, export-compliant packaging.
  
• Labeling and branding can be customized for private label clients.
  
• Logistics handled via approved international freight carriers based on volume, urgency, and destination.

🔹 Order Cancellation & Refunds

• Cancellations are allowed within 3 business days of order confirmation.
  
• If the order has not been dispatched, we will initiate a refund within 15–25 business days of cancellation approval.
  
• Refunds are processed via the original mode of payment.
  
• Orders already dispatched are non-refundable.

🔹Documentation Support

         Every international shipment is accompanied by:

• • Commercial Invoice
    
  • Packing List
    
  • Certificate of Origin (on request)
    
  • Batch-wise FSSAI Certificates (if needed)
    
  • MSDS (Material Safety Data Sheet) and COA (Certificate of Analysis) on request

📞 Need Help with Shipping?

Our logistics team is here to assist you with country-specific shipping rules, timelines, and paperwork.

📧 Email: mgglobalexim@gmail.com

Contact No. – 9031036868 / 90310 36767 / 9527186479 

📍 Office: Pune, Maharashtra, India